Privacy Policy

Jelato’s Privacy Policy

Effective Date: October 31, 2018

Overview

FM Technologies Inc. (“Jelato”, “we”, “us” or “our”) is committed to protecting the privacy of personal information of identifiable individuals who visit the Jelato website and mobile software application (collectively, the “Site”) and use the services available thereon (the “Services”).  Amendments to this Privacy Policy will be posted to the Site and/or Services and will be effective when posted. Your continued use of the Site and/or Services following the posting of any amendment to this Privacy Policy shall constitute your acceptance of such amendment.

Consent and Information Collection and Use

When you register as a user of our Site and Services, we ask for personal information that will be used to activate your account, provide the Services to you, communicate with you about the status of your account, and for other purposes set out in this Privacy Policy.  Your name, address, telephone number, email address, personal photographs, location and certain other information about you may be required by us to provide the Services or be disclosed by you during your use of the Services.  You will also be asked to create a user name and private password, which will become part of your account information.

By providing personal information to us and by retaining us to provide you with the Services, you voluntarily consent to the collection, use and disclosure of such personal information as specified in this Privacy Policy.  Without limiting the foregoing, we may on occasion ask you to consent when we collect, use, or disclose your personal information in specific circumstances. Sometimes your consent will be implied through your conduct with us if the purpose of the collection, use or disclosure is obvious and you voluntarily provide the information.

You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the “Contact Us” section below.  However, before we implement the withdrawal of consent, we may require proof of your identity.  In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain Services to you.

We may use your personal or account information for the following purposes:

  • To provide the Site and Services to you and to other users of the Site and Services, including without limitation creating and displaying your profile with other users of the Site and Services;
  • To improve the quality of the Site and Services through polls, surveys and other similar feedback gathering activities conducted by Jelato and/or third parties;
  • To create, manage and control your account information, and to verify access rights to the Site and Services;
  • To communicate with you, including without limitation for the purpose of providing you with information about the Services, or informing you of changes or additions to the Services or of the availability of any other services or features we provide;
  • To assess service levels, monitor traffic patterns and gauge popularity of different features and service options of the Site and/or Services;
  • To enforce this Privacy Policy or our Terms of Service;
  • To protect against fraud or error, and to respond to claims of any violation of our rights or those of any third parties;
  • To respond to your requests for customer service;
  • To protect the rights, property or personal safety of you, us, our users and the public; and
  • As required to comply with applicable laws or as authorized by applicable laws.
Opting Out of Communications

We may occasionally communicate with you regarding our products, services, news and events. You have the option to not receive this information.  We provide an opt-out function within all email communications of this nature, or will cease to communicate with you for this purpose if you contact us and tell us not to communicate this information to you.  The only kind of these communications that you may not “opt-out” of are those required to communicate announcements related to the Services, including information specific to your Account, planned Services suspensions and outages.  We will attempt to minimize this type of communication to you.

Retention of Personal Information

We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law.

International Transfer and Storage of Information

Your personal information may be stored and processed in any country where we have facilities or in which we engage third party service providers.  As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country.  While such information is outside of your country, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

Age of Consent

We do not knowingly provide the Services to, and will not knowingly collect the personal information from, anyone under the age of consent.

Rights to Your Information

You have the right to access and edit your information at any time through the web interface provided as part of the Services.

We will take steps to ensure that your personal information is kept as accurate, complete and up-to-date as possible.  We will not routinely update your personal information, unless such a process is necessary.  We expect you, from time to time, to supply us with updates to your personal information through the web interface, when required.

You may make a written request to review any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required by law.  You may also challenge the accuracy or completeness of your personal information in our records.  If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required.

We will attempt to respond to your requests to access or correct your personal information not later than thirty (30) days after receipt of such requests.  We will advise you in writing if we cannot meet your requests within this time limit.

We may require that you provide sufficient identification to fulfill your request to access or correct your personal information.  Any such identifying information will be used only for this purpose.

Disclosure

We will only share your information with third parties in accordance with your instructions or as necessary to provide you with a specific service or otherwise in accordance with applicable privacy legislation.  As a general rule, we do not and will not sell, rent, share or disclose your personal information without first receiving your permission or as permitted in this Privacy Policy.

Aggregated Data

We may also use your personal information to generate Aggregated Data for internal use and for sharing with others on a selective basis.  “Aggregated Data” means records which have been stripped of information potentially identifying users, and which have been manipulated or combined to provide generalized, anonymous information.  Your identity and personal information will be kept anonymous in Aggregated Data.

Links

The Siteand/or Services may contain links to other sites and we are not responsible for the privacy practices or the content of such sites.  We encourage you to read the privacy policy of linked sites.  Their privacy policies and practices differ from our policies and practices.

Cookies and Log Files

We use cookies and log files to track user information.  Cookies are small amounts of data that are transferred to your web browser by a web server and are stored on your computer’s hard drive.  We use cookies to track which page variant a visitor has seen, to track if a visitor has clicked on a page variant, to monitor traffic patterns and to gauge popularity of service options.  We will use this information to deliver relevant content and services to you.

Change of Ownership or Business Transition

In the event of a change of ownership or other business transition, such as a merger, acquisition or sale of our assets, your information may be transferred in accordance with applicable privacy laws.

Security

We will strive to prevent unauthorized access to your personal information, however, no data transmission over the Internet, by wireless device or over the air is guaranteed to be 100% secure.  We will continue to enhance security procedures as new technologies and procedures become available.

We strongly recommend that you do not disclose your password to anyone.  If you forget your password, we will ask you for your ID and send you an email containing your password.

Please remember that you control what personal information you provide while using the Site and Services. Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of the Site and/or Services. Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the personal information you provide to others through the Site or Services. Similarly, we cannot assume any responsibility for the content of any personal information or other information which you receive from other users through the Site or Services, and you release us from any and all liability in connection with the contents of any personal information or other information which you may receive using the Site or Services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the personal information or other information provided by any third party. You release us from any and all liability in connection with the use of such personal information or other information of others.

Contact Us

All comments, questions concerns or complaints regarding your personal information or our privacy practices should be forwarded to our Privacy Officer as follows:

Address:     Attention: Privacy Officer

FM Technologies Inc.

1066-999 West Hastings Street, Vancouver, BC, V6C 2W2

By e-mail:        support@jelatoapp.com